HARMONI RAYA AT INTERMARK MALL KUALA LUMPUR
GUARDIAN #IWD2024 ‘INSPIRES INCLUSION’ TOGETHER WITH YOU AND YOUR LOVED ONES ON INTERNATIONAL WOMEN’S DAY 2024
Priscilla Wu, Managing Director of guardian Malaysia, emphasized, “At guardian, diversity and empowerment are at the core of our values. We believe in fostering an inclusive environment where women are empowered to lead and contribute to our success at every level.”
We got to learn many skincare tips from the expert dermatologist and CeraVe team via Guardian X CeraVe Derma Care Workshop! Bring home many skincare products!
“Whether you’re shopping for yourself or for the remarkable women in your life – mothers, sisters, caregivers, or relatives – guardian has incredible deals for all.”
As part of our commitment to inspiring inclusion, guardian Malaysia has featured six special short stories on TikTok, highlighting extraordinary individuals who have triumphed over adversity:
1. Rocyie Wong - Psoriasis Advocate: Raising awareness about psoriasis and inspiring others through her journey.
2. Dr. Aiesha Asmadi - Medical Doctor, Professional Athlete & Fitness Advocate: A two-time Cancer Survivor dedicated to motivating others.
3. Anissa Jailani - Sign Language Teacher: Breaking stereotypes and promoting inclusivity through education.
4. Ashyy Edwards - Plus Size Beauty Influencer: Spreading body positivity and self-love.
5. Zarina Zainuddin - Mother and Entrepreneur: Balancing motherhood to autistic sons and entrepreneurship with grace.
6. Jared Lee - YouTube Filmmaker: A cancer survivor whose wife has been his unwavering support.
Don't miss out on these inspiring stories of resilience and triumph!
Join us as we celebrate you and your loved ones and their incredible achievements together this International Women's Day.
Shopee Retains Top Spot in Malaysia in 2024 with Laser Focus on Gen-Z | Enhanced AI Chatbot
Malaysian users shopping or selling on the app contacted Shopee’s customer service team 9.5 million times with questions in 2023 — these cases were resolved within 30 seconds 98% of the time with success — and with 80% customer service satisfaction rate, the highest across industries.
The first point of contact for most Malaysians has typically been with Shopee’s proprietary AI chatbot, affectionately named Sophie (after the company’s mascot). Sophie’s neuro-linguistic programming was enhanced to help users along the way by recognising relevant intents, anticipating queries based on users’ live interactions, and providing more granular solutions based on a localised management playbook. In 2023, Sophie’s successful closure rate doubled, such that it resolved 80% of cases satisfactorily from 18 million chats handled before routing them to live customer service agents.
On this front, Shopee optimised the number of customer service agents available, and boosted their processes, training, and incentives so that even with the volume of questions throughout peak e-commerce shopping periods, end-to-end resolutions across cases of various complexities took less than a day to resolve and abandonment rate (dropped calls) were nearly zero at the end of 2023.
In fact, Shopee’s customer service agents received one of the best in market monthly incentives for good performance. They were also equipped with SOP Assistant Tool that empowered front line agents to solve more cases based on internal information and turned them into decision making experts using first-party CRM data across the platform.
Shopee’s customer service team often receives personalised feedback such as, “Very fast response from the team. Thanks a lot. I preferred using Shopee [over competitor], due to its simpler refund process. Thanks Shopee ❤️” and “I appreciate your hard work! Customer service strives for prompt and efficient response. Thank you for acknowledging my concerns.”
“Users should use the Shopee Guarantee period wisely to track the status of their shipments and then check whether the products delivered meet their requirements. If users cannot use Seller Chat to resolve any issues with sellers directly, they should contact Shopee’s customer service agents directly. Shoppers can also report products using the Menu for seller features tab in the right corner of any product listing in order to help keep the community safe, as Shopee holds all sellers to high standards of responsible selling,’ explained Sern-Li Lim, Head of Operations at Shopee Malaysia.
In 2024, Shopee continues to enhance the capabilities of its logistics ecosystem to support faster shipping to buyers. Shopee’s logistics partner SPX has expanded warehouse facilities and will operate seven days a week. Shopee is also working closely with brands, sellers, and partners to aim for 95% of orders to be shipped out in the same day.
Moreover, Shopee has spearheaded a comprehensive and fuss-free returns policy to give millions of Malaysians confidence when looking to check out their desired products, including high-value goods, that they cannot touch or feel when shopping online. First, by enhancing the Return Refunds process so that it is much easier and shorter, completing in only two and a half days (compared to the retail industry sector benchmark of seven days), with two times more drop-off points and doorstep pick-up option. Second, by expanding its Change of Mind free returns, no questions asked policy from 19 March 2024 for more products and items, providing additional flexibility throughout the shopping journey during the 15-day Shopee Guarantee period.
A #ShopSafeWithShopee survey of 1,000 Malaysian shoppers aged 18 and above found that nine out of ten utilise platform features like Shopee Live demos, seller chat, Shopee Mall's Authentic Deals circle, and Shopee Guarantee to ensure safe online shopping transactions**.
Fullmetal Alchemist Exhibition Makes Its International Debut in Malaysia
“Fullmetal Alchemist", a popular Japanese manga work that has sold more than 80 million copies worldwide, tells the story of Edward Elric and his younger brother Alphonse Elric's journey and growth to regain their bodies, which they lost through the practice of human body alchemy, a taboo form of alchemy.
In this exhibition, manga manuscripts (duplicates) and illustrations (duplicates) drawn by Hiromu Arakawa, the author of the story, will be displayed in an art showcase format, creating an experience similar to that of an art exhibition.
The exhibition is divided into 7 zones, and is an extremely valuable exhibition structure that allows visitors to experience as if they have entered the world of the manga drawn by Hiromu Arakawa, delivering a world view unique to "Fullmetal Alchemist'' that pays homage to the original story.
Exhibition Highlights:
Fullmetal Alchemist Manga Universe Showcase
The exhibit displays rare collectibles such as costume props used in the Fullmetal Alchemist 2022 live action film. In a special gesture, Hiromu Arakawa has prepared a unique and exclusive artwork for this first overseas exhibition, expressing gratitude to the enthusiastic support of the audience.
Interactive Activity
Get ready for a stamp-tastic adventure! Dive into the excitement of our fun stamp rally at the event. Grab your event brochure, collect all six stamps scattered throughout, and I unlock the magic!
Once you've conquered the rally, not only will you score an exclusive Fullmetal Alchemist sticker, but you'll also earn an honorary certificate from the prestigious Amestris Army. It's a one-of-a-kind way to interact with your favorite Fullmetal Alchemist moments – join the rally, collect the stamps, and make memories that go beyond the ordinary!
Original Merchandise Area
There is a merchandise area at the exhibition with a lineup of original merchandise. After experiencing the world of “Fullmetal Alchemist”, attendees are able to check out the exhibition-only original merchandise area, an opportunity not to be missed!
For fans of the Fullmetal Alchemist series, this exhibition is an unmissable celebration of the brilliance and creativity behind one of the most beloved manga creations globally.
Surprise Your Loved One With CakeRush Explosion Gift Box!
Mouse mommy just received a Cake Rush Explosion Gift Box! Such a delightful surprise that combines the joy of celebration with a delectable treat - rainbow cake!
With the ability to personalize the contents, this gift box allows you to create a truly special and unique present for your loved ones.
You may choose the cake of your choice, flower, butterflies and make your own personalised gift box.
Forget the basic old birthday cake and go the extra mile - embrace the extraordinary and flutter into every celebration with a wonderfully sweet & whimsical bang!