Mouse Mommy Treats: asia

The Visit Ipoh Festival is thrilled to announce this year's theme, the Japan Summer Festival, an annual celebration that honours the long-standing friendship between the twin cities Ipoh and Fukuoka. This exciting event aligns with the government's mission for Visit Perak Year 2024, building momentum towards Visit Malaysia Year 2026, and it promises to be a spectacular cultural extravaganza.

Taking place at the Sunway Lost World of Tambun, the Japan Summer Festival offers an immersive experience that beautifully blends Japanese tradition with the vibrant energy of Ipoh. Jointly organized by PSTPA, Kangda and Nijigen Expo, one of Southeast Asia's largest ACG (Anime, Comics, and Games) organizers, the festival will be a must-visit event for families, culture enthusiasts, and tourists alike.

Guests will enjoy a vibrant Japanese music concert, cosplay events, engaging children's theater games, and beautiful yukata and kimono sales and rentals. A balloon show will delight visitors, while the Fukuoka City Hall booth offers insights into cultural exchanges and partnerships. Attendees can also explore traditional Japanese games and toys, adding to the excitement of this unique cultural experience.

A special highlight of the festival will be a guest appearance by renowned artist Bichi Mao, who boasts more than 600k followers on Instagram. She will bring her unique flair to the festival with a display of her famous collection of 100 cat installations spread throughout the theme park, offering a visual feast for art lovers and fans alike.

This family-friendly event is designed to offer an abundance of activities for everyone, from nature lovers to adventure seekers. Visitors can enjoy hot springs and lush landscapes of Sunway Lost World of Tambun, which will make you feel as though you have been transported to Japan. This unique experience promises not only entertainment but also a deeper understanding and appreciation of Japanese culture.

The festival's focus on cultural tourism marks Ipoh's recent recognition as a UNESCO Creative City of Music. By promoting cultural tourism, the Japan Summer Festival aims to open doors to international opportunities, highlighting Ipoh's dynamic arts and culture scene and enhancing its appeal as a global travel destination. It is an unmissable opportunity for locals and tourists to engage with rich cultural heritage and exciting international content right here in Ipoh.

Tickets are available at www.ticket2u.com and www.gotifi.com

Secure your spot now and be part of this unforgettable cultural celebration.

As part of a reciprocal cultural exchange, PSTPA, a platform for arts, culture, and education, has been invited to perform the opening act (dance) at the Fukuoka Creators Festival which will see over 140,000 participants globally. Those interested in auditioning or sponsoring this initiative can contact pstpa.my@gmail.com.

Official Partners: Ipoh City Council, Fukuoka City Hall, Kangda Group, MIMBA, Cultural Economy Policy and Research Centre, GOTIFI an AI travel planner, KLASBUDI

Endorsed by: Tourism Malaysia

For more information, please contact Visit Ipoh Festival,

Facebook : https://www.facebook.com/VisitIpohFestival/

Instagram : https://www.instagram.com/visitipohfest

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Shopee, the leading e-commerce platform in Southeast Asia and Taiwan, doubles down on operational and logistics investments in the country as it maintains its #1 marketplace position by average monthly active users and total time spent in-app. Shopee’s commissioned study with Kantar revealed recently that 70% of the platform’s buyers across Southeast Asia are now 32 years old and below (Generation Z), spending an average of 30 minutes on its app daily*.

Over 2023, Shopee enhanced fundamental capabilities to create seamless and safe experiences targeted to these digitally savvy buyers. This included providing Malaysians with faster and more flexible delivery options, such as Next Day delivery, Instant Delivery, and increased Shopee collection points for self-collection.

Malaysian users shopping or selling on the app contacted Shopee’s customer service team 9.5 million times with questions in 2023 — these cases were resolved within 30 seconds 98% of the time with success — and with 80% customer service satisfaction rate, the highest across industries.

The first point of contact for most Malaysians has typically been with Shopee’s proprietary AI chatbot, affectionately named Sophie (after the company’s mascot). Sophie’s neuro-linguistic programming was enhanced to help users along the way by recognising relevant intents, anticipating queries based on users’ live interactions, and providing more granular solutions based on a localised management playbook. In 2023, Sophie’s successful closure rate doubled, such that it resolved 80% of cases satisfactorily from 18 million chats handled before routing them to live customer service agents.

On this front, Shopee optimised the number of customer service agents available, and boosted their processes, training, and incentives so that even with the volume of questions throughout peak e-commerce shopping periods, end-to-end resolutions across cases of various complexities took less than a day to resolve and abandonment rate (dropped calls) were nearly zero at the end of 2023.

In fact, Shopee’s customer service agents received one of the best in market monthly incentives for good performance. They were also equipped with SOP Assistant Tool that empowered front line agents to solve more cases based on internal information and turned them into decision making experts using first-party CRM data across the platform.

Shopee’s customer service team often receives personalised feedback such as, “Very fast response from the team. Thanks a lot. I preferred using Shopee [over competitor], due to its simpler refund process. Thanks Shopee ❤️” and “I appreciate your hard work! Customer service strives for prompt and efficient response. Thank you for acknowledging my concerns.”

“Users should use the Shopee Guarantee period wisely to track the status of their shipments and then check whether the products delivered meet their requirements. If users cannot use Seller Chat to resolve any issues with sellers directly, they should contact Shopee’s customer service agents directly. Shoppers can also report products using the Menu for seller features tab in the right corner of any product listing in order to help keep the community safe, as Shopee holds all sellers to high standards of responsible selling,’ explained Sern-Li Lim, Head of Operations at Shopee Malaysia.

In 2024, Shopee continues to enhance the capabilities of its logistics ecosystem to support faster shipping to buyers. Shopee’s logistics partner SPX has expanded warehouse facilities and will operate seven days a week. Shopee is also working closely with brands, sellers, and partners to aim for 95% of orders to be shipped out in the same day.

Moreover, Shopee has spearheaded a comprehensive and fuss-free returns policy to give millions of Malaysians confidence when looking to check out their desired products, including high-value goods, that they cannot touch or feel when shopping online. First, by enhancing the Return Refunds process so that it is much easier and shorter, completing in only two and a half days (compared to the retail industry sector benchmark of seven days), with two times more drop-off points and doorstep pick-up option. Second, by expanding its Change of Mind free returns, no questions asked policy from 19 March 2024 for more products and items, providing additional flexibility throughout the shopping journey during the 15-day Shopee Guarantee period.

A #ShopSafeWithShopee survey of 1,000 Malaysian shoppers aged 18 and above found that nine out of ten utilise platform features like Shopee Live demos, seller chat, Shopee Mall's Authentic Deals circle, and Shopee Guarantee to ensure safe online shopping transactions**.